Professional slaves?

One of our patient’s have relatives who are based in the US. They are annoyingly demanding most of the time and the doctors and nurses share the same sentiments. The patient has been confined to bed for more than a month now and the relatives are demanding for some hospital documents that they want to bring with them to the US for their disability appeal. We understand their requirement but what is really annoying is how they asked for it. They treat everyone as if they are their slaves.