Heads or Tails - My Job

Some of you might probably know (assuming) that I work in a call center.
My country is competing with India in terms of outsourced customer and IT services.
Clients are mostly international in nature majority which translates to time, place and cultural barriers. Call Center job is well paid compared to other white-collar jobs but the the end of the bargain is getting a life which is not as normal as any skilled worker. Graveyard shift or getting up or getting home in the wee hours of the morning. On duty in every celebrated holiday that you could think of (with premium pay of course).
So basically or generally, this is how a call center dude can be described. Just click on the photo to magnify.Translation:
1. Malayo sa (work) - (lit.) far from/not related to (work)
2. Abubot - gadgets
3. Lamig - cold

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Do not get lost in translation

Based on my experience most e-mails that I sent to different service providers were responded to at least a week after I have sent them or they were not responded to at all.

I am surprised to learn that there’s a Hindi translation service that responds to their customers within an hour. Well 95% of e-mail actually but that’s still a big wow!

It’s being efficiently managed by an Indian translation agency or India translation services company

They have been providing also services for ten years Arabic translation and Farsi translation of documents or written text that are meant to be put online.

They also provide interpretation and other translation related services such as subtitling, DTP, etc in Indian and other languages and they assure high quality service.

Talk about fast and efficiency.

Come to think of it, if a company is being run by Indians it must be good especially when it comes to customer service.

Ask me why and I'll ask you back. Has it ever occurred to you why the customer representative that you have spoken with had a hint of not so American accent when you called your local airline or internet service provider?

Calling the shots

Being in the call center industry almost all my professional life, I know the focal point of the business. That is delighting our customers all the time.
Call center is big in our country. Reports show that US and European countries are investing their customer services in call centers here. For two major reasons, cheap labor and Filipinos adaptability in terms of shift changes and accents.
Usually, the call centers here cater to US and British clients so one must pass through rigid training to ensure that the agent would sound American or English.
So when I call international offices, it makes me think if I'm speaking with my people. I usually try to make comments in my native tongue just to check if I'm being understood and if the person on the other line would reply. Ofcourse with call handling checklist, he/she would not answer back even if he/she understood otherwise, he'll/she'll be marked X.
I work for a local telecoms call center as an e-mail correspondent. Majority of our trasactions are postpaid accounts and when the situation calls for it, we do call outs. Ofcourse before we do that, we should be equipped with the right customer profiles. More often that not, we also handle foreign clients who are living in the country. Good part is, we don't have to pretend that we are of the same nationality. Thing is though, we love to make fun of ourselves. When we know that we are about to speak with foreigners, we would tell our teammates to pray not to suffer from epistaxis. Here on our side of the planet, difficulty speaking or understanding English would cause brain hemorrhage or just a simple nosebleed which is a figure of speech obviously. Though we are confident about our good command of English, talking with foreign clients makes our hearts flutter and become diaphoretic no matter how cold the environment is. Oh well, I'm speaking for myself here. Plus the fact that you'll be heard by your teammates you can expect that you'll have your not so good 15 minutes of fame after the transaction.
So where I'm exactly pointing at?
Wait for my next installment.
I need to doze off.
Hint: it's about Paypal.
For now, I'm leaving you with a sidestitch. Just click on the image to enlarge or use a magnifying lens whichever delights you. LOL